MISSION STATEMENT
The Mission of the Council is “To promote rights of consumer of regulated communications goods and services through consumer empowerment, advocacy and dialogue with stakeholders”

VISION STATEMENT
The Vision of the Council is “to be an effective institution in the promotion of the protection of rights and interest of consumers of regulated communications goods and services in the country.”

CORE VALUES

i. Consumer focus: The Council is dedicated to the promotion of the protection of the rights and interest of the consumers of regulated communications goods and services to the highest level of efficiency and effectiveness

ii. Responsiveness: the Council will strive to meet the diverse needs of our many internal and external stakeholders with the highest level of commitment.

iii. Mutual respect and unity of purpose: Mutual respect and unity of purpose among the Councillors, management, employees and the general public shall be cherished at all times

iv. Professionalism: in performing its functions, the Council will always act in the best interests of the consumers it represents through innovative solutions with high standards of excellence.

v. Innovation: In addressing the needs and expectations of its stakeholders, the Council shall apply innovation to simplify complex challenges and situations

vi.Transparency: The Council conducts its activities with transparency and tries to be accountable and open in all its business practices.